AccountabilityEach employee is accountable to our customers and to one another.
CommitmentDo what you say you are going to do by the time you say it will be done.
CommunicationBe open and direct - mean what you say and say what you mean.
CustomersCustomer service and relationship building are the cornerstones of each of our jobs.
Figure It OutBe curious, ask questions, and when faced with something new, dig in and figure it out.
FlexibilityBe adaptable, flexible, and open to wearing many hats.
Hands-onAll employees, regardless of their level within the organization, get their hands dirty and do the work.
TeamworkEmployees should work collaboratively to solve problems, make decisions, take action and value team/company results over individual gain.
Our strategy emphasizes strong relationships with agents to achieve our goals.